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- Returns and Exchanges
Poetic Justice Returns and Exchanges Policies
Returns and Exchanges
We want you to be completely satisfied with our product. Defective or unwashed, unworn and unused merchandise may be returned within 30 days after purchase for either exchange or refund. Returned or exchanged items must be returned new and unused with all original garment tags still attached. Shipping charges for 2nd Day and/or Next Day are only refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective. We will gladly exchange like items and ship to you at no additional charge (applicable in the US only, one time per order/item. You may request a second exchange on any order; however, shipping will be assessed on completion of your new exchange order.). All sales on CLEARANCE are final with NO EXCHANGES OR RETURNS! For Hawaii, Alaska, and International returns & exchanges, unfortunately we cannot refund duties, taxes or shipping charges. Please contact Customer Service Department at 1.866.727.2888 or email@example.com.
If you choose to return your product after the 30-day period, a 25% restocking fee will apply and you will be responsible for shipping. No product returns are accepted after 1 year from the date of purchase.
In an effort to be environmental friendly, a prepaid shipping return label won’t be included in your shipping package, but it will be provided upon your request. Simply email to firstname.lastname@example.org, and we will get your label ready within 24 hours. Exchanged merchandise is shipped ground service at no additional shipping charge.
Return/Exchange a Gift
If you are returning a gift you received purchased from our website, please contact Customer Service Department at 1.866.727.2888 or email email@example.com. $7 will be deducted from your final refund amount or exchange credit to cover shipping costs. This return shipping fee is waived if we determine that there has been a manufacturing error created by our company.
How to Ship a Return or Exchange
Pack and seal your box securely in the original package, if possible. To ensure your return/exchange is properly processed, please include the fully completed return form with your return package. Click here for a return/exchange form.
RETURN OR EXCHANGE INSTRUCTIONS USING A PREPAID RETURN LABEL:
• This service is only available for the 48 contiguous United States.
• Please fill out reason for the return or exchange and place this entire form in the box.
• Take your package to any authorized FedEx location
RETURN OR EXCHANGE INSTRUCTIONS WITHOUT USING A PREPAID RETURN LABEL:
• You can also send the merchandise back to us using any other traceable shipping method, at your expense.
• Complete the return/exchange form on the back of the invoice and place this entire form in the box. Click here for a return/exchange form.
• Pack and seal your box securely, in the original package if possible.
• Please return your package to:
Poetic Justice Returns
9328 Telstar Ave
El Monte, CA 91731
• Packages must be returned prepaid. We do not accept COD.
• We recommend you insure the package with the shipping carrier of your choice.
REFUNDS TO CREDIT CARD
Once your package has been received, your refund or exchange will be processed within 5 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Hours: Monday - Friday 9AM - 5PM Pacific Time